FAQ
What differentiates EXPERIENCE from other consulting firms?
OD approach : Organizational Development (OD) is a methodical approach aimed at permanently strengthening the effectiveness and good health of the client organization through targeted interventions built on objective data (Measurement of organizational behavior)
Presence : Use of the self of the consultants (own person, identity, intuition, all the knowledge that a consultant owns about himself or herself) as instrument of influence of the client system. Because they are in tune with the profound personalities of its consultants, EXPERIENCE interventions – characterized by clear, sincere and authentic language – encourage this same mode of expression within the client system.
Optimism : EXPERIENCE consultants are resolutely optimistic. They invite the people and systems they accompany to focus on the positive aspects of any situation, any project, any initiative. EXPERIENCE consultants encourage people and systems to develop their constructive power from what works well around them …
What is your Speciality?
Our area of expertise is consulting and training in organizational development for companies in the industrial and service sectors.
The firm EXPERIENCE is an instigator of constructive energy.
We help companies maximize the chances of success of their strategies and projects by developing a constructive culture .
Who is your approach to?
Our approach is aimed at any organization that – in order to support its development – needs the intelligence, skill, ingenuity, insight and subtlety of its members … In short, any organization Which is convinced that it will be able to create additional value by using the same ingredients as its competitors (competence, information and technology).
Any type of organization can therefore benefit from our approach but, through their personal journeys, our consultants are closer to the following fields of activity:
• Telecommunications,
• Logistic transport,
• Manufacturing
• Specialized scientific and technical activities (head office activities, management consultancy, architectural and engineering activities, technical control and analysis activities, scientific research and development, advertising and market research)
• Education, Training, Research,
• Water production and distribution; Sanitation, waste management and decontamination.
• Building trades (Most of these trades may be crafts),
• Production and distribution of electricity, gas, steam and air conditioning,
• Insurance, Audit, Banking,
• Communication,
• Public services,
• Tourism.
What techniques, tools and reference methods do you use?
Methods of investigation can include the collection of feedback, tools for measuring organizational behavior, interviews, qualitative surveys (focus groups), observations …
The interventions OD involve derived methods and approaches to strategic planning, organizational design, leadership development, coaching of change, performance management, coaching, management of differences, the Management, the balance between work and personal life.
The process of supporting change is inspired by the research of John KOTTER and Edgar SCHEIN. In addition, the EXPERIENCE approach always proposes to measure objectively the progress made in terms of change.
Gestalt ??? Could you be more precise ?
Gestalt comes from the German verb “gestalten”, which means “to shape, to give a structure”.
The Gestalt is a method of accompanying change that draws on research carried out since the beginning of the last century on the psychology of form.
The Gestalt approach is concerned with the form given to the process of organizational development. Thus, in order to understand a behavior or a situation, it is not enough to concentrate the analysis on their symptoms. It is above all important to know how to perceive this behavior or this situation in the wider context of the global context (grasping form: FIGURE on a BOTTOM).
To illustrate this description, see the image opposite.
Most observers do not immediately perceive a dog (SHAPE) but a disorderly display of black spots (symptoms).
Gestalt encourages the sustainable development of organizations.
“Elite Manager”: to learn more about the Gestalt OD approach
For what kinds of situations is the EXPERIENCE approach predestined?
The EXPERIENCE approach aims to “Stimulate the development of organizations by helping managers to tame their emotional intelligence.”
Translated according to the different levels of human systems, this gives:
1 Individual level : Grant rational constraints and emotional aspirations of employees.
Examples: Personal development, Conflict management, Leadership, time management, sales styles …
2 Level Teams : Harmonize the quality of decisions and their degree of acceptance by the teams.
Examples: cooperation between departments, teamwork, decompartmentalization, creation of synergies, performance management …
3 Organization Level : Align the desired behaviors with subtle Cartesian reasoning with the current social reality of organizations.
Examples: support for change, transformation of organizational culture, behavioral change …
How many consultants around the firm EXPERIENCE?
The firm is affiliated with the international network of Gestalt consultants. This network makes it possible to develop interesting collaborations with partners located on the 5 continents of the globe.
The “core” of EXPERIENCE is composed of 7 consultants sharing the same values, methods and tools.
On each new project, we harmoniously combine the strengths, experiences and passions of our consultants.
How would you like your clients to describe EXPERIENCE?
“EXPERIENCE helps human systems work more effectively together.
EXPERIENCE consultants develop pragmatic interventions aimed at aligning the multi-oriented wills of the involved actors towards a more constructive goal.
The ethics of consultants EXPERIENCE leads them to adopt an attitude of benevolent neutrality vis-a-vis the wills present.
Thus, by respecting the needs and capacities of the systems concerned and in collaboration with all the participants involved (principals, managers, participants, peers, customers …), the EXPERIENCE approach promotes the coherence, dynamism and determination of projects. “
What led you to the Organizational Development Council (OD)?
The path and values of Dino Ragazzo, founder of EXPERIENCE, naturally led him to this humanist approach.
His experience of more than half a century in various organizations (companies, associations, committees, families, cultures …) taught him that the success of any realization was subordinated to the will of the people to combine their talents for the achievement Of the same design (Pyramids of Egypt, Eiffel Tower, Transmission of knowledge by the school, Democracy …).
EXPERIENCE consultants are convinced that this innate need to compose positively with others is essential to our human nature and that it is also necessary for us to realize ourselves and influence the world around us.
Together with the clients who honor us with their trust, we share the same pleasure in relying on these humanist values to improve organizations in terms of economic, social, ecological and civic performance … and contribute to a better future for our children.
How do you keep yourself up to date?
Each year, we devote a budget of about 20% of our turnover to our in-house training, to the acquisition of new skills and tools (Personal development of consultants, Acquisition of new practices, experimentation and development of new Methods, purchase of new software, etc.).
That is why we are determined to defend and explain the pricing of our services. We feel responsible for building these internal development resources that enable us to improve our services and continue to develop original, innovative and competitive approaches.
What is your experience of management, of the management of the company?
For 15 years, Dino Ragazzo coordinated various trades in the field of engineering. He also founded, directed and developed an SME (40 people) for 10 years. He has been in charge of EXPERIENCE since 1998.
How long has the EXPERIENCE practice been in operation?
The firm EXPERIENCE has been offering its services since 1998. It is renewed each year by developing new offers related to the behaviors most frequently observed in client organizations.